Refund Policy

Last updated: 13 September 2026

This Refund Policy explains how cancellations, rescheduling, and refunds are handled for appointments booked with Lavya Thai Spa. It should be read alongside our Terms & Conditions.

Cancellations & rescheduling

• You may cancel or reschedule your appointment free of charge by calling or messaging us on WhatsApp with reasonable notice ahead of your scheduled time.
• Cancellations made with little or no notice, or on the day of the appointment, may not be eligible for a refund if a prepayment was made, as the time slot and therapist were reserved specifically for you.
• We're happy to help you find another suitable time — call us and we'll do our best to accommodate a reschedule.

No-shows

Guests who do not arrive for a confirmed appointment without prior notice are considered a no-show. Any prepaid amount for that appointment is not eligible for a refund.

Prepaid sessions & packages

If you have purchased a prepaid session or package, unused sessions may be refunded at our discretion, minus the value of any sessions already availed. Prepaid packages are intended for use by the guest they were booked for and are generally non-transferable unless agreed with us in advance.

Service concerns

If you are not satisfied with any part of your session, please let our front desk or therapist know during your visit so we can address it on the spot wherever possible. If a concern cannot be resolved during your visit, you are welcome to reach out to us afterward, and we will review the matter and consider a partial or full refund on a case-by-case basis, at management's discretion.

How to request a refund

To request a cancellation, reschedule, or refund, please call or WhatsApp us at +91 97941 66648 with your name and appointment details, and our team will assist you.

Refund processing

Approved refunds are typically processed within 5–7 business days. Refunds are issued to the original mode of payment where possible; if the original payment was made in cash, we will arrange an alternative suitable method with you.

Non-refundable situations

• Late arrival that results in a shortened session — the original session end time is maintained out of respect for the next guest's booking.
• Change of mind after a session has been completed.
• No-shows or cancellations made without reasonable notice, as described above.

Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.